TECHNICAL HELP

Connection Issues

How do I fix drop-outs in XP?

What are the possible causes of a slow connection?

How do I fix drop-outs in XP?
This fix applies to computers running XP and connecting to the cable modem via Ethernet.

  1. Right Click My Computer and go to Properties
  2. Click the Hardware tab and then click the Device Manager button
  3. Click on the [+] sign next to Network Adapters, this will display a list of all installed Network Adapters
  4. Double click your Ethernet Card and click the Power Management tab
  5. Take the tick out of "Allow the computer to turn off this device to save power" and click OK
  6. Close Device Manager and click OK on system Properties.
  7. The problem should now be fixed.
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What are the possible causes of a slow connection?
Download Source
Where you're downloading from is experiencing Internet congestion.
Where you're downloading from is on a slower connection than you.

Your computer
Configuration of your computers settings and programs.
General health of your computer.

NCable Network
A large amount of simultaneous users on the Neighbourhood Cable's network may cause altered transfer speeds.
Sometimes USB connectivity may be unreliable on Windows 98/Me, causing your computer to freeze if the cable modem is rebooted or powered down. If you find this is the case with your computer, the best way to fix it is to have an Ethernet card installed in your computer. These cards can be purchased from most computer stores and in most cases the computer store staff will be able to install them for you.
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