To reboot your cable modem all you need to do is disconnect the power cord from the back of the modem and plug it back in. After plugging the power back in you will notice all the lights go off. The power light will come on then the Receive light will flash then remain on, the Send and Online lights will also flash and remain on. If at any time the Receive, Send or Online lights flash on your modem, please call our customer service centre on 1300 366 248.
You need to ensure that your Motorola SB4200 cable modem is working and connected properly, because if not you won't be able to access the internet. A fully functioning cable modem will have the Power, Receive, Send and Online lights on and not flashing. If any of these lights are flashing for a long period of time then you need to call 1300 366 248. You may also notice the activity light on your modem frequently flash a little, this is normal.
To explain the lights on the cable modem is simple:
Power light means the modem has power
Receive light means the cable modem has a signal from Neighbourhood Cable's servers
Send light means the cable modem can send information out successfully
Online light means the modem has successfully communicated with Neighbourhood Cable's server and has been recognised
Activity light shows usage of the cable modem, this may blink even if you're not using your computer
Standby light (SB4200). All other lights will be off and the Standby light will be on, this means the modem is in standby mode. The SB4100 series modem does not have a Standby light, all lights will be off if the modem is in standby mode
All the lights will still be on if the cable modem is fully functional but not connected/installed on your computer properly.
Modems that we have running on our network at the moment include; Motorola SURFboard 3100, 4100 and 4200, 3Com HomeConnect and CMX, Austek, as well as a few different models of Nortel cable modems.
Our network and servers will support just about any DOCSIS 1.0 and higher compatible cable modem. All cable modems that we do not supply are required to be tested before they are authorised for connection to our network. We ask this simply to ensure the cable modem is compatible and in good working order before your service is installed.
We allow customers to provide their own cable modem on our network provided the modem is compatible, but we do not exchange or provide support for these modems if they're faulty.
