Welcome to the Technical Help section of the site.

Select a help category below for assistance.

Or you can call one of our friendly staff on 1300 366 248.

Customer service hours of operation:
8:00am - 6:00pm Monday to Friday

IT Help Desk hours of operation:
8:00am - 9:00pm Monday to Friday

10:00am - 4:00pm Saturday

Email Help

Uploading to your personal website

Cable Modem Details

IP Address and DNS server details

Dial-up Information

System Requirements

Online Safety

Connection Issues

Mac Help

Terminology

Maintenance

Server Details